Effective Date: March 10, 2026

1. Introduction

All Invest Concept S.à r.l. (“we,” “our,” or “us”) operates the e‑commerce website ‌www.allinvestconcepts.com‌, offering portable mini car tools and automotive gadgets designed for convenience and safety on the road. This Refund and Returns Policy outlines the conditions and procedures for returning products and obtaining refunds. By placing an order on our Site, you agree to the terms set forth below.

Contact Information:

• ‌Address:‌ 11 Route de Pétange, L‑4645 Niederkorn, Luxembourg
• ‌Email:‌ gratty@allinvestconcepts.com
• ‌Phone:‌ +352 26581878

2. Return Eligibility

We accept returns only under the following conditions:

‌2.1 Timeframe‌
You must notify us of your intent to return an item within ‌30 calendar days‌ from the date of delivery. Returns initiated after this period will not be accepted.

‌2.2 Condition of Items‌

• The product must be ‌unused, undamaged, and in its original packaging‌ (including all accessories, manuals, tags, and protective wrapping).
• Items showing signs of wear, installation, or mishandling cannot be returned.
• Security seals or labels must be intact.

‌2.3 Non‑Returnable Items‌
For hygiene and safety reasons, the following products are ‌final sale and cannot be returned‌ unless defective upon arrival:

• Personalized or custom‑ordered items.
• Opened electronic devices or software.
• Items marked “Final Sale” or “Non‑Returnable” on the product page.

3. Return Process – Steps to Follow

To initiate a return, please follow these steps:

1. ‌Contact Us First‌ – Email ‌gratty@allinvestconcepts.com‌ with your order number, product name, and reason for return. Do not ship any item without our prior authorization.
2. ‌Receive a Return Authorization (RA) Number‌ – We will review your request and, if eligible, provide an RA number and return instructions within 3 business days. Returns sent without an RA number will not be processed.
3. ‌Package the Item Securely‌ – Repack the product in its original box, include all included parts, and add the RA number clearly on the outside of the package.
4. ‌Ship the Return‌ – Send the package to the address we provide, using a trackable and insured carrier. Return shipping costs are the customer’s responsibility, unless the return is due to our error (wrong item, defective product, etc.).
5. ‌Inspection & Processing‌ – Once we receive the return, our team will inspect it within 5–7 business days. We will notify you via email of the inspection outcome.

4. Refund Policy – No “Refund‑Only” Option

‌We do not offer “refund‑only” (i.e., refund without return) under any circumstances.‌ A refund is issued ‌only after‌ we have received and approved the returned item.

‌4.1 Approved Returns‌

• If the return meets all eligibility criteria, we will process a refund to the ‌original payment method‌ within ‌14 business days‌ after approval.
• The refund amount will equal the product’s purchase price, excluding original shipping charges (unless the return is due to our error).
• Note: Customs duties, import taxes, or currency‑conversion fees are non‑refundable.

‌4.2 Rejected Returns‌
If the returned item does not meet our eligibility conditions (e.g., used, damaged, incomplete packaging), we will:

• Send you a notification email with the reason for rejection.
• Offer to ship the item back to you at your expense, or you may authorize us to dispose of it.

5. Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please:

1. Return the original product following the standard return procedure.
2. Place a new order for the desired item on our Site.

For defective or incorrect items shipped by us, we will cover the return shipping cost and send a replacement at no additional charge (subject to stock availability).

6. Defective or Damaged Items

If you receive a product that is defective, damaged, or incorrect:

• Contact us within ‌48 hours‌ of delivery at ‌gratty@allinvestconcepts.com‌ with photos/video showing the issue and your order number.
• We will provide a prepaid return label and arrange a replacement or full refund (including return shipping) once the item is received and verified.

Note: This policy does not affect your statutory rights under Luxembourg consumer law.

7. Cancellations

You may cancel an order only if it has not yet been shipped. Once the order status changes to “Shipped,” standard return procedures apply. To request a cancellation, email us immediately with your order number.

8. Policy Updates

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective upon posting on this page with the updated effective date. Material changes will be communicated via email or a notice on the Site.

9. Contact Us

For any questions regarding returns or refunds:
‌All Invest Concept S.à r.l.‌
11 Route de Pétange, L‑4645 Niederkorn, Luxembourg
‌Email:‌ gratty@allinvestconcepts.com
‌Phone:‌ +352 26581878

We aim to respond to all inquiries within ‌24–48 business hours‌.

Thank you for shopping with All Invest Concept S.à r.l. We are committed to providing quality car tools and a transparent, fair returns experience.