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Shipping Policy
Effective Date: March 10, 2026
1. Introduction
All Invest Concept S.à r.l. (hereinafter referred to as “we,” “our,” or “us”) operates the e‑commerce website www.allinvestconcepts.com, offering portable mini car tools and automotive gadgets designed for convenience and safety on the road. This Shipping Policy outlines how we process, pack, ship, and deliver orders placed on our Site. By placing an order, you agree to the terms described below.
For any shipping‑related questions, please contact us at:
Email: gratty@allinvestconcepts.com
Phone: +352 26581878
Address: 11 Route de Pétange, L‑4645 Niederkorn, Luxembourg
2. Shipping Areas & Delivery Times
We currently ship to the following regions:
- European Union (EU) – All member states.
- European Free Trade Association (EFTA) – Iceland, Liechtenstein, Norway, Switzerland.
- United Kingdom (UK).
- Selected non‑European countries – please contact us before ordering if your country is not listed above.
Estimated delivery times (business days, excluding weekends and public holidays):
- Luxembourg: 1‑3 business days.
- EU/EFTA: 3‑7 business days.
- United Kingdom: 5‑10 business days.
- Other destinations: 7‑15 business days (subject to customs clearance).
Note: Delivery times are estimates provided by our logistics partners and may be affected by unforeseen events (e.g., weather, customs delays, carrier disruptions). We will notify you if significant delays occur.
3. Shipping Methods & Costs
We partner with reputable carriers (e.g., DHL, UPS, national postal services) to ensure reliable delivery. Available shipping options are displayed at checkout based on your location and order weight/dimensions.
Shipping costs are calculated in real‑time according to:
- Destination country/region.
- Package weight and dimensions.
- Selected shipping speed (standard/express).
- Any additional services (e.g., insurance, signature confirmation).
Free shipping is offered for orders over €150 (or equivalent in local currency) within the EU. This threshold may vary for non‑EU destinations and will be clearly indicated during checkout.
4. Order Processing & Tracking
Once your payment is confirmed, we aim to process and dispatch orders within 1‑2 business days. During peak seasons (e.g., holidays, sales events), processing may take up to 3 business days.
After dispatch, you will receive a shipping confirmation email containing:
- Carrier name and service used.
- Tracking number and a link to monitor your package.
- Estimated delivery window.
If you do not receive a tracking email within 3 business days after ordering, please check your spam folder or contact us at gratty@allinvestconcepts.com.
5. Customs, Duties & Taxes
For orders shipped outside the European Union:
- Customs declarations are completed by the carrier on your behalf, using the information provided during checkout (product description, value, etc.).
- Import duties, taxes, and handling fees are the responsibility of the recipient. These charges are not included in our shipping costs or product prices.
- We recommend checking your country’s import regulations before ordering to avoid unexpected fees or delays.
For orders within the EU, no customs duties apply. Value‑Added Tax (VAT) is included in the displayed price according to the destination country’s rate.
6. Delivery Issues & Lost Packages
If your tracking information shows “delivered” but you have not received the package:
- Check with neighbors, building reception, or safe‑drop locations.
- Contact the carrier directly using the provided tracking number.
- If the carrier cannot locate the package, notify us within 14 days of the marked delivery date. We will initiate an investigation and, if the package is confirmed lost, offer a replacement or refund (subject to stock availability).
For damaged packages:
- Please inspect the package upon delivery. If damage is visible, you may refuse acceptance and notify the carrier immediately.
- If damage is discovered after opening, contact us within 48 hours with photos of the damaged items and packaging. We will arrange a return/replacement according to our Return Policy.
7. Returns & Shipping
If you wish to return an item, please refer to our Return Policy for eligibility and instructions.
- Return shipping costs are generally borne by the customer, unless the return is due to our error (e.g., wrong item shipped, defective product).
- We recommend using a trackable and insured service when returning items, as we are not liable for returns lost in transit.
8. Policy Updates
We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting on this page, with the updated effective date noted at the top. Material changes (e.g., new shipping zones, significant fee adjustments) will be communicated via email or a notice on the Site.
9. Contact Us
For questions about shipping, delivery, or customs:
All Invest Concept S.à r.l.
11 Route de Pétange, L‑4645 Niederkorn, Luxembourg
Email: gratty@allinvestconcepts.com
Phone: +352 26581878
We strive to respond to all inquiries within 24‑48 business hours.
Thank you for choosing All Invest Concept S.à r.l. We are dedicated to ensuring your automotive gadgets reach you safely and promptly!